Frequently Asked Questions

1. What sizes do you offer?

We offer a wide range of sizes from 5 to 11 (U.S.), ensuring a perfect fit for most women. Please refer to our sizing guide for accurate measurements.

2. How do I know which size to order?

We recommend measuring your foot and consulting our size chart. If you’re between sizes, it’s best to size up for extra comfort.

3. What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, with tags still attached. Please visit our returns page for more details.

4. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and times will be calculated at checkout based on your location.

5. How can I contact customer service?

Our customer service team is available Monday to Friday, 9 AM to 5 PM. You can reach us via email at support@mnsplaza.com

6. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of placing the order.

7. What payment methods do you accept?

We accept Visa, MasterCard, American Express, and PayPal.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.

9. How do I care for my purchase?

Care instructions are included on the label of each item. Generally, we recommend gentle washing and air drying to maintain quality.

10. Do you have a loyalty program?

Yes, we offer a rewards program where you earn points on every purchase that can be redeemed for discounts on future orders.

11. Can I preorder items that are out of stock?

If an item is out of stock, you can sign up for notifications on our product page to be informed when it becomes available for preorder.

12. How do I know if an item will fit me?

We provide detailed sizing charts for each product. If you’re unsure, our customer service team can help guide you to the right size.